Meet Manny Roman, CRES
More on Manny Rowan follow the links below.
http://www.aami.org/career/resources/employer/07.jf.imaging.pdf
http://www.aami.org/news/2008/071608.press.bitboard.html
http://www.aami.org/cemc/resources/2006JA.CEM.pdf
Manny Roman — Missed the profile of DITEC's Manny Roman published in AAMI News? If so, feel free to republish this profile in your publication or on your website. Please note that this article was "Reprinted with permission from the Association for the Advancement of Medical Instrumentation (AAMI), www.aami.org."
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Name |
Manny Roman |
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Title |
President |
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Company |
DITEC, Inc. |
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Phone |
440-519-1555 |
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Geographic Regions |
Northeast, Southeast, Southwest, Midwest, Northwest, West |
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Subject Area |
§ Information Technology § Imaging § Customer Relations Skills |
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Biography |
Manny Roman served in the U.S. ARMY for 11
years. He held several positions including Instructor of Advanced Radar
and Communication Maintenance, Supervisor of Curriculum Design, Radar
Maintenance Supervisor, and Traffic Analyst. He received a Top Secret
Crypto Security Clearance while with the Army Security Agency.
In 1980 Mr. Roman received an Associate Degree in management and mathematics from Cochise College, Douglas, AZ. He also has 83 credits from Lakeland Community College, Mentor, OH in the fields of management and electronics. In 1981 he joined a major diagnostic imaging equipment manufacturer in Cleveland, OH as a Senior Instructor where he designed and conducted Diagnostic Imaging courses in the fields of Diagnostic X-ray, Customer Satisfaction Skills, and Magnetic Resonance Imaging. He also has taught Electrical Engineering courses at a community college in Mentor, OH. In 1985 he joined an independent training organization in Solon, Ohio as Regional Training Manager. For five years he served as Director of Training. His responsibilities included the planning, organizing, directing, staffing and controlling of all corporate functions as well as the managing of a training staff responsible for designing, developing, and implementing Diagnostic Imaging Management and other specialized curriculum.
In 1992 he founded DITEC,Inc. He holds a General Radiotelephone Operator License with a Radar Endorsement from the Federal Communications Commission (FCC) and is certified by the International Certification Commission (ICC) as a Certified Radiological Equipment Specialist (CRES #158). |
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Travel |
Dependent on the presentation and the reason for providing it, we may absorb travel costs, eg, for a local biomedical association we would be pleased to provide support at no cost to the association. |
http://www.DITECnet.com
Successful Customer Relations Skills
Introduction
Interpersonal communications is a difficult process under normal circumstances. The various personalities involved tend to be detrimental to good communications. When the responsibility of customer satisfaction is added, we must exercise specific skills and processes to eliminate misunderstandings and unrealistic expectations. This session will present specific steps necessary to become successful at customer relations.
Objectives
Outline
