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        Multi-vendor Service, Northeast Zone                                       

        MV Site Lead (Scranton, PA)

        Full Time, Employee
        Scranton, PA 18505

        Job Description

        This position is responsible for customer relationship management through the effective use of technical knowledge to

        service and maintain Biomedical equipment throughout the hospital. The engineer in this position will:

        -Be capable of leading maintenance activities through to complete customer acceptance, both technically and administratively.

        -Assess situations and make efficient and effective decisions despite limited information. This involves solving problems while

          exhibiting  professional judgment and controlling business / customer expectations.

        -Be responsible for the identification and resolution of customer issues, formulating cost effective service delivery plans in

          conjunction with the  MVS Site Management Center coordinators and then following through to produce the requisite service

          activity documentation in a timely manner. This will be accomplished through appropriate communication with the customer,

          potential outside venders, and by involving service and sales management personnel as appropriate.

        -Assist in maintaining business growth through customer satisfaction. In order to do this the engineer must demonstrate

          ownership in difficult circumstances and demonstrate effective priority establishment in multiple event scenarios.

        -The engineer will exercise sound judgment in involving both the customer and service management to address difficult issues.

        -Provide communication and leadership. This will involve interacting with multiple levels in the account, performing a

          wide variety of tasks required to address different business needs.


        Requirements

        Education and Skill Requirements:
        •Associate’s degree in Biomedical Technology / Engineering
        •5-7 years experience as a biomedical technician
        •Proven leadership experience
        •Demonstrated proficiency in resolving complex technical problems in designated specialty with minimal assistance.
        •Experience / Knowledge of telecommunication systems.
        •Experience with electronic circuit boards, processors and computer hardware including applications and programming
        •PC competency
        •Proficiency in Networking and DICOM desirable
        •Must have valid driver’s license

        Physical Demands and Work Environment:
        •May travel to customer sites other than assigned site, zone office or identified locations for meetings.
        •Carries or pulls up to 40 lbs. of test equipment.
        •Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.)
        •Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
        •May work from ladders or scaffolding, on occasion.
        •Potential exposure to hazardous physical, chemical, and biological agents.

        Philips is an equal opportunity employer.

        Employee Referral Bonus - 7500 Simplicity Rewards Points.


        Job ID: 66539